How to Make a Complaint
We want you to be happy with our service. If something isn’t right, please tell us so we can fix it.
Step 1 – Talk to Us
You can contact our complaints team by:
We’ll acknowledge your complaint within 5 working days and aim to give you a full reply within 3 weeks.
Step 2 – If We Can’t Resolve It
If we haven’t resolved your complaint within 8 weeks, or you’re unhappy with our final reply, you can contact the Legal Ombudsman:
Time limits: Contact them within 6 months of our final response, and no more than 1 year from when you first became aware of the problem.
Step 3 – Report to the SRA
If your concern is about our conduct (e.g. dishonesty, discrimination, misuse of money), you can report us to the Solicitors Regulation Authority:
